Terms of Service

Please read the entire agreement. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us.

Shipping

Orders usually ship within 1-2 business days unless we're restocking. In that case, the estimated shipping date will be displayed on the shop page. When you place your order, please allow time for processing in addition to the time it takes for the package to get to you once it has shipped. We currently use USPS (United States Postal Service) First Class for all shipments by default. This is included in every order. For international orders, the packages are handed off to your local postal service for door-to-door delivery. Please contact us if you require another shipping method, and we'll work to arrange it.

For all international orders, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods. UPS, first class and express mail are eligible for these fees. There is no way for Zrna Research LLC (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your country's postal system may charge you. There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.

Return Policy

We can only accept returns of unopened products, within 14 days of receipt. Return shipment is the responsibility of the customer. A refund will be credited upon receipt to the payment method used during checkout. Contact us at support@zrna.org before returning a package.

Accuracy of Information

While we attempt to ensure that information on zrna.org is complete, accurate and current, we cannot guarantee that it always will be. Please contact us if you have questions, comments or need clarification.

Limited Product Warranty

We warrant Zrna Research LLC manufactured products will be free from manufacturing defects for a period of thirty (30) days following the date of delivery to you. We will replace, repair or credit you for any confirmed defective product at our option. Please contact support@zrna.org with any issues.

Warranty will not apply if the product fails or is damaged after delivery to you due to accident, abuse or misuse.

TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE, PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND ZRNA RESEARCH LLC AND ITS SUPPLIERS MAKE NO WARRANTIES UNDER THIS AGREEMENT, EXPRESS, IMPLIED, OR STATUTORY, BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE UNDER OR IN CONNECTION WITH THE PRODUCTS. ZRNA RESEARCH LLC DOES NOT WARRANT THAT THE PRODUCTS AND CONTENT WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL BE SECURE OR VIRUS-FREE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ZRNA RESEARCH LLC, ITS AGENTS OR OTHER REPRESENTATIVES OR EMPLOYEES SHALL IN ANY WAY INCREASE THE SCOPE OF ZRNA RESEARCH LLC’S WARRANTIES UNDER THIS AGREEMENT. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, ZRNA RESEARCH LLC AND ITS SUPPLIERS DO NOT MAKE, AND EXPRESSLY DISCLAIM, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATED TO ANY THIRD PARTY INTELLECTUAL PROPERTY, TECHNOLOGY OR INFORMATION PROVIDED AS PART OF THE PRODUCT OR DOCUMENTATION.

No Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, ZRNA RESEARCH LLC, AND ITS SUPPLIERS, SHALL NOT BE LIABLE TO YOU, OR ANY THIRD PARTY, FOR ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND ARISING IN ANY WAY OUT OF USE OF THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUES OR DATA, OR COSTS OF REPLACEMENT GOODS, EVEN IF ZRNA RESEARCH LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY OF ITS ESSENTIAL PURPOSE.

Export Compliance

Customer hereby acknowledges that the products and services delivered under this Agreement are subject to applicable export control and trade sanctions laws and regulations, including without limit those of the United States (e.g., the sanctions administered by the U.S. Department of Treasury’s Office of Foreign Assets Control (31 CFR Part 500 et seq.), the Export Administration Regulations (“EAR”, 15 CFR Part 730 et seq.) administered by the U.S. Department of Commerce’s Bureau of Industry and Security, laws and regulations targeting proliferation activities, and the restricted parties lists maintained by the U.S. government (e.g., the Denied Persons List, Unverified List, Entity List, Specially Designated Nationals List, Debarred List and Non-proliferation Sanctions)). Customer agrees to comply with these laws and regulations and certifies that it will not use, sell, resell, export, re-export, import, dispose of, disclose or otherwise deal with the products or services delivered under this Agreement, directly or indirectly, to any country, destination or party without first obtaining any required export license or other governmental approval, and completing such formalities as may be required. Customer further agrees to not do anything which would cause Zrna Research LLC to be in breach of the export control and trade sanctions laws and regulations.

Domestic Shipments

In the event Customer requests delivery to a U.S. destination, Customer acknowledges that it alone is responsible for determining the applicable export licensing requirements and obtaining any required authorizations for subsequent transfers. If Customer is not a U.S. Principal Party in Interest and requests delivery to a U.S. consignee for purposes of facilitating an export, Customer also hereby (1) confirms its responsibility for export clearance and filing Electronic Export Information with U.S. Census Bureau, (2) authorizes the specified consignee to prepare and file Electronic Export Information on its behalf so as to create a “routed export transaction”, as defined in the Foreign Trade Regulations (15 CFR Part 30) and EAR, and (3) agrees to provide Zrna Research LLC a copy of the signed written assurance designating the authorized forwarding agent.

Indemnification

Customer shall protect, defend, indemnify and hold harmless Zrna Research LLC, its shareholders, directors, officers, employees and agents from any fines, damages, costs, losses, liabilities, fees, penalties, claims and expenses (including legal fees and expenses) incurred by Zrna Research LLC as a result of the failure of the Customer or its agents, officers, directors or employees to comply with this Section.

Revisions to these terms of service

These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the current terms of service.


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